Privacy Policy – Tus Trámites en México LLC

Last Updated: [November 2025]

Tus Trámites en México LLC (“TTEM”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by the User

• Name
• Email address
• Phone number
• Uploaded documents
• Addresses for shipping or processing
• Information provided in service inquiries

1.2 Automatically Collected Information

• IP address
• Device type
• Browser used
• Pages visited
• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Provide translation, apostille, and administrative services
• Respond to inquiries and provide quotes
• Process payments
• Deliver documents
• Improve website functionality
• Comply with legal obligations

We do not sell personal information to third parties.

3. Sharing of Information

We may share your information only with:

• Government agencies for apostille or document processing
• Shipping carriers (FedEx, UPS, USPS, DHL, etc.)
• Payment processors
• Service providers assisting in operational processes
• Authorities when legally required

We do not share your information with any entity for marketing purposes.

4. Document Security and Confidentiality

We take the security and confidentiality of your documents seriously. In particular:

• We treat all documents with strict confidentiality.
• Access is limited to authorized personnel only.
• Physical and digital safeguards are implemented to prevent unauthorized access.

5. Data Retention

Documents and personal data may be retained for:

• Up to 90 days after service completion (apostille/translation)
• Longer periods when required by law or business necessity

Unclaimed or unnecessary documents may be securely destroyed.

6. User Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your data (unless restricted by law)

Requests may be submitted via email using the contact information provided below.

7. Cookies

Our Platform may use cookies to improve user experience, analyze traffic, and remember your preferences. You can modify cookie preferences in your browser settings. Restricting cookies may affect some features of the Platform.

8. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

9. Jurisdiction

This Privacy Policy is governed by, and construed in accordance with, the laws of the State of Illinois, without regard to its conflict of law principles.

10. Contact

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

• Email: [colocar correo]
• Phone: [colocar número]
• Website: www.tustramitesenmexico.com